YOUR CUSTOMER GUIDE
User Guide Demo | Your Customer Guide | Terms & Conditions
We wish to underline that you should fill out only the forms and/or
fields of information that you would like to offer to the market.
Only this information will be posted online.
1.- LIST OF THE COUNTRIES WHERE YOU OPERATE ONLY THROUGH
YOUR SUBSIDIARIES, REPRESENTATIVES AND/OR AGENTS:
In case of previously established agreements with your subsidiary,
and/or representatives and/or agents that do not allow you to sell
direct in certain countries, we recommend to list those countries
and your subsidiaries, representatives and/or agentes, with their
complete address, key contacts, etc.
Consequently, please fill out the enclosed form with countries where
you have subsidiaries, representatives and/or agents and complete
their data, that will be presented to your potential customers as
follows:
This is the list of the countries
where, due to our business policy,
we operate only through our local
partners:
2.- COUNTRIES WHERE YOU WANT TO SELL:
In case your online offers are addressed in particular to certain group of countries,
we recommend to indicate them. Your list will be accompanied by the following text:
Our online offers are for
these markets only:
3.- CATALOG/PRODUCT INFORMATION REQUESTED:
The enclosed form invites your potential customers to ask for additional
information on your product line(s):
Please, completely fill out
the form below and we will send
the requested information to you:
4.- HOW TO PLACE AN ORDER:
It is necessary to inform your potential
customers on all options. If you wish to market your product lines(s)
online through your own web site, you can do so too. In this case,
we shall give you a complimentary link to your web site. Your options
should be offered to your potential customers according to the following
scheme:
Please choose your option(s) and complete the data requested.
5.- WHAT HAPPENS ONCE A CUSTOMER PLACED AN ORDER:
Inform
the customers that they will receive either a fax,
phone call or e-mail
confirming their orders, and when.
6.- ORDERING INFORMATION REQUESTED:
If you want to
sell your product line(s), but not online, use the following form
to be contacted directly.
The enclosed form will be presented with this text:
ORDERING INFORMATION REQUESTED
Please completely fill out
the form below and we will send
the requested information to you:
7.- HOW TO PAY:
You should advise your customers on
your online and/or offline payment option(s).
This information should not exceed fifty (50) words.
8.- PAYMENTS BY CREDIT CARDS:
If you accept credit
card payments you shall warrant that you have full power and authority
under
all relevant laws and regulations to provide for credit card
payment as specified.
In this case, your customer should fill in the enclosed form:
PAYMENTS BY CREDIT CARDS
Please completely fill out
the form below:
9.- PAYMENT INFORMATION REQUESTED:
If you want to sell your product line(s) online, but accept only offline payments,
your customers can use the enclosed form to ask for Payment Information.
PAYMENT INFORMATION REQUESTED
Please completely fill out
the form below and we will send
the requested information to you:
10.- CUSTOMER SERVICE DEPARTMENT:
It is important
to mention your Customer Service phone and/or fax and/or e-mail, so
that your customers can get information regarding their orders in
process. This information should not exceed fifty (50) words.
11.- SALES TERMS & CONDITIONS:
It is important
to advise whether your prices are FOB or CIF; if the prices are in
US Dollars, Euro, Yen,
or other currency; if there are any products
that need to be shipped with insurance;
if the export of some of your
product line(s) is subject to any restriction or special regulations;
how and where the claims for loss or damage should be placed; etc.
This information should not exceed one hundred twenty-one hundred
and fifty (120-150) word maximum.
12.- BILLING PROCEDURES:
It is important to inform
your potential customers on your billing procedure. For example, if
the prices include handling and/or freight and/or insurance charges,
when and in which cases the proforma invoice is foreseen, etc. This
information should not exceed one hundred-one hundred and twenty (100-120)
word maximum.
13.- MINIMUM PURCHASE ORDER:
Inform your potential
customers on your minimum purchase order and/or if there are any extra
charges in case of purchases inferior to this limit. This information
should not exceed fifty (50) word maximum.
14.- SHIPPING INSTRUCTIONS:
Inform your potential
customers how you usually ship your products, both in case of Hazardous
Material and Non-Hazardous Material; weight limits for shipment by
air; if your Company prefers to determine in advance the conditions
and characteristics of the shipment; etc. This information should not
exceed one hundred twenty-one hundred fifty (120-150) word maximum.
15.- DROP SHIPMENTS:
Inform your potential customers
on conditions applicable to this type of shipment.
This information
should not exceed fifty (50) word maximum.
16.- PRIVACY:
Post your privacy policy that binds
your Company not to disclose personal and/or company information of
any of your customer. Advise them that you will use it only to keep
them informed on your product line(s) and/or services. This information
should not exceed one hundred (100) word maximum.
17.- TRADE SHOWS:
Inform your potential customers
what trade shows you will attend.
This information should not exceed one hundred (100)
word maximum.
18.- MISCELLANEOUS INFORMATION:
Inform your potential
customers on all other issues not mentioned by now in relation to
your Company and/or product line(s). This information should not exceed
one hundred (100) word maximum.
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